Client Support is Parmount!
We're here when you need us!
When you contact the Proactive Protections Technical Support Center, be assured that we are your RESOLUTION PARTNER and we're ready to help. We will share your sense of urgency and your need to resolve your issues as soon as possible. We will endeavor to completely understand all the details of the issue and work diligently to resolve it.
We will make every effort to resolve your issue when you initially report it. If, circumstances prevent an immediate resolution, we will provide you with an estimate of the quickest time possible to resolve your concern.
Our standard is that our customers should never be kept in the dark regarding an issue's resolution process. If we are unable to resolve your issue on the first call, we will provide a specific date and time when we will contact you to follow-up.
TIMELY & COMPLETE RESOLUTION
We are committed to providing the right solutions to ensure the highest reliability of your Proactive Protections services and to lower the probability of repeated issues.